Refund policy

Last updated: September 11, 2026

We want you to feel confident shopping with Aevumo. Because many of our pieces are handcrafted or prepared in small batches, slight variations in color, texture, pattern, shape, and measurements may occur. These natural variations are part of the character of handmade items and are not considered defects.

30-Day Return Window

You may request a return within 30 calendar days after your order is marked delivered.

To be eligible for a return, the item must be unused, unworn, unaltered, and in the same condition in which you received it, with any original tags, accessories, certificates, and packaging included. You will also need your receipt or proof of purchase.

To start a return, email Official@aevumo.com with your order number, the email address used at checkout, the item you wish to return, and the reason for the request. If the item arrived damaged, defective, or incorrect, please also include clear photographs of the item and its packaging.

Please wait for return authorization and return instructions before sending anything. Items sent without authorization, or sent directly to our corporate contact address, may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and make it right. For verified fulfillment errors or qualifying damaged or defective items, Aevumo will provide an appropriate remedy, which may include a replacement or refund, and will cover reasonable authorized return-shipping costs where a return is required.

Damage caused by misuse, accidents, improper care, unauthorized modification, or ordinary wear and tear is not considered a product defect.

Exchanges

Exchanges are subject to product availability. The fastest way to receive another item is usually to return the eligible item and place a new order after the return is approved. Contact us first if you would like help with an exchange.

Non-Returnable Items

Unless required otherwise by applicable law, we cannot accept returns for:

Personalized, custom-made, or made-to-order items when the product page clearly identifies them as final sale
Gift cards
Items marked final sale at the time of purchase
Items that have been worn, used, altered, damaged after delivery, or returned without their original components; or
Any item specifically identified as non-returnable on its product page for hygiene or safety reasons.

If you are unsure whether your item is eligible, contact us before sending it back.

Return Shipping and Return Fee

For change-of-mind returns, the customer must arrange and pay for return shipping using a secure, trackable shipping method. A 10% return fee will be deducted from the refund amount. Original shipping charges are non-refundable.

The return fee and customer-paid return-shipping requirement do not apply when the return results from our error or the item arrived damaged, defective, or incorrect, unless applicable law permits otherwise. Applicable consumer rights always take priority.

Inspection and Refunds

After we receive the returned item, we expect to complete our inspection within 14 business days and will notify you whether the refund is approved. Approved refunds, less any applicable 10% return fee, are issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed that a refund was issued, please contact Official@aevumo.com.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. Because preparation may begin shortly after an order is placed, we cannot guarantee changes or cancellations once processing has started or the order has shipped. This does not affect any return or cancellation rights provided by applicable law.