Shipping policy

Last updated: September 10, 2026

Thank you for shopping with Aevumo. This policy explains how we prepare and ship orders.

Order Preparation: 3–5 Business Days

Because our products are handcrafted or prepared in small batches, orders normally require 3–5 business days of preparation before shipment. This time allows for finishing, inspection, careful packing, and final quality checks.

Business days are Monday through Friday, excluding applicable holidays. The preparation period begins after your order and payment are successfully confirmed. It is separate from carrier transit time.

During holidays, product launches, unusually high order volume, or for personalized or made-to-order pieces, preparation may take longer. If a materially longer lead time applies to a product, we will disclose it on the product page or contact you.

Delivery Estimates

Total estimated delivery time consists of:

order preparation time + carrier transit time

Available shipping methods, charges, and estimated transit times are shown at checkout based on the destination and items in your order. Transit estimates begin after the carrier accepts the package. They are estimates rather than guaranteed delivery dates unless a specific guarantee is expressly stated at checkout.

Shipping Confirmation and Tracking

When tracking is available, we will email a shipping confirmation to the address used at checkout. Carrier tracking may take 24–48 hours after shipment to display its first scan or movement.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, email Official@aevumo.com immediately with your order number and the corrected information. We will try to help, but we cannot guarantee an address change after processing or shipment has begun.

If a package is returned because an address was incorrect, incomplete, refused, or undeliverable, we will contact you about available reshipment or refund options. Additional shipping costs may apply, except where the issue resulted from our error.

International Orders, Customs, and Import Charges

International availability is determined at checkout. Unless checkout expressly states otherwise, the recipient is responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Customs processing may delay delivery and is outside Aevumo's control.

Delays, Lost Packages, and Delivery Issues

Carrier delays may occur because of weather, customs, peak seasons, service interruptions, or other events outside our reasonable control. If tracking has not updated for an extended period or your order has not arrived after the carrier's estimated delivery window, contact us with your order number so we can help investigate.

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, and any building reception or parcel locker, then contact the carrier and us promptly.

Damaged Packages or Incorrect Items

Inspect your order after delivery. If it arrives damaged or contains the wrong item, retain the item and all packaging and email Official@aevumo.com as soon as possible with your order number and clear photographs. We will review the issue under our Return & Exchange Policy.

Split Shipments

We may ship items from the same order separately when necessary. If we choose to split an order, you will not be charged additional shipping solely because of that split.